Privacy Policy

At Express Kenton Cars, we take your privacy seriously and are committed to protecting the confidentiality and privacy of all the information you entrust to us. We comply with the UK General Data Protection Regulation (GDPR) and the UK Data Protection Act.

About Express Kenton Cars

  • Express Kenton Cars
  • 3A Whitchurch Ln, Edgware HA8 6LR, United Kingdom
  • Expresskentoncars.co.uk
  • Phone: 02039430244
  • Email: info@expresskentoncar.co.uk

Information We Collect: When and What Type

We collect personal data in two ways: directly and indirectly.

Directly: You provide personal data directly to us when you book a trip through our website. This data includes:

  • Name
  • Contact details (phone number, email address)
  • Pickup and drop-off locations
  • Flight number (if applicable)
  • Information about additional services (baby seat, meet and greet, etc.)

Indirectly: We collect data through third-party services that help us improve our website and marketing efforts, such as:

  • Google Analytics (website usage data)
  • Google Ads (advertising data)

We do not collect any personal data through in-vehicle cameras to ensure your privacy during your journey.

Categories of Personal Data Collected

The categories of personal data we collect may include:

  • Contact details
  • Travel information (pickup/drop-off locations, flight number)
  • Information about additional services requested

Use of Personal Data

We will only use your personal data with your consent or as necessary to:

  • Complete your booking and provide our services
  • Comply with legal obligations
  • Improve our website and marketing efforts (using anonymised data)

We will never sell or share your data with third parties for their own purposes.

Cookies

Cookies are small pieces of data stored on your computer, mobile phone, or tablet by your web browser when you visit a website. We use cookies on our website to improve your experience and ensure our services function effectively. We recommend keeping cookies enabled, but you can easily disable them through your browser settings.

Here are the types of cookies we use:

  • Essential Cookies: Necessary for certain website features to function properly, such as support or live chat pages. They allow you to securely access the website and use its functionalities.
  • Analytic Cookies: Collect anonymous information about how visitors use our website, such as the pages they visit, the features they use, and the time spent on each page. This information helps us improve the website’s design, functionality, and user experience. Analytic cookies do not store any personal information that can identify you.
  • Functionality Cookies: Remember your preferences (such as login details, language, and region) to personalise your experience. They help you avoid re-entering information during future visits. Functionality cookies are specific to our website and cannot track your browsing activity on other websites.
  • Traffic & Demographic Cookies: Collect non-personally identifiable information about your visit, such as your device type (computer, tablet, or mobile), IP address, and the time and date you accessed the website. This information helps us understand how visitors find and use our website and allows us to maintain a record of website traffic. We do not share this information with third parties.

Security

We use technical and organisational measures to protect your data from unauthorised access, use, or disclosure. We regularly review these measures to ensure the continued security of your data.

Disclosure of Information

We may share your data with third-party service providers who help us operate our business (e.g., website hosting, payment processing). We will only share the data necessary for them to provide their services and we have strict contracts in place to ensure they protect your data.

We may use anonymised data collected through third-party services (like Google Analytics) to improve our website and marketing efforts. This anonymised data will not be used to identify you personally.

We may transfer your data outside the European Economic Area (EEA) if necessary for the services provided by our third-party service providers. In such cases, we will take steps to ensure adequate data protection safeguards are in place.

You have certain rights regarding your personal data including:

  • Accessing your data
  • Rectifying inaccurate data
  • Objecting to data processing for marketing or profiling
  • Withdrawing your consent
  • Erasing your data (in certain circumstances)
  • Restricting processing of your data

You can exercise these rights by contacting us at +44 20 3943 0244.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these websites.

Data Breach Notification Procedures

In the event of a data breach, we will take all reasonable steps to mitigate the impact and notify affected users promptly. The notification will describe the nature of the breach, the types of data affected, and the steps you can take to protect yourself.

Children's Privacy

Our services are not directed towards children under 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and you believe your child has provided us with personal data, please contact us. We will take steps to delete the data from our systems.

For any questions about this Privacy Policy or your data, please contact us on +44 20 3943 0244